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  • Slowest service ever! Busy time (11:45 am Saturday) but the speed was atrocious. 30 minutes to serve about 15 people in line. How hard can bagels and sandwiches take? They should either take a course in Service Operations or watch other bagel shops in action (Einstein's, Poppy's, Brooklyn Bagel in Arlington, VA). I just wanted a half dozen bagels to go and asked politely if I could just go to the cashier. Nope - you have to wait in the agonizing line. The bagels are average. Nothing special but fine for Charlotte. Certainly not worth 30 minutes. Having Boar's Head and lots of other sandwich options is nice but it just adds so much assembly time. Make it simple and give people less choice so they don't have to wait in line forever for a bagel and cream cheese. Won't go back. Poppy's is better anyway, as is Noah's Bagel & Deli.
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