| rev:text
| - A great idea - seriously. A service like this could save me so much time either doing it myself or taking it to a mechanic, or even worse, the dealership.
I've used this service twice now - once before a road trip to get my transmission fluid, differential oil, and engine oil all changed; pretty simple stuff but time consuming. I was able to supply my own fluids, which was awesome since I prefer to use the more heavy duty stuff since I really beat on the car, and ended up paying $160(I think? been a few months) in labor, which I thought was pretty reasonable considering it was done in my office parking lot while I was working. Jerimiah was the technician and was quick, clean, knowledgeable and had a good personality on top of all of it. Anyway, all in all, that experience would get a 5/5 from me, easily.
The problem started with my recent service on 5/31. I just needed the serpentine belt replaced, which isn't too difficult of a task but I simply don't have the time. I was quoted $120 including parts, which is what the dealership was gonna end up charging me anyway - once again, it was done in the convenience of my office parking lot and well worth the extra money over doing it myself. I requested Jerimiah again, and once again he did a quick and quality job. The problem starts when I go online to look at the invoice..
My car has 65,000 miles. The mileage was reported on the invoice as 95,000 miles. My carfax now shows that my car has 95,000 miles - 30,000 more than it actually does - this can potentially cost me THOUSANDS of dollars in depreciation when I go to sell it and surely will be a very large red flag at the least. To make it worse, the car that I own that is one that doesn't depreciate much based on age - the mileage and overall condition are ultimately the two biggest factors in price.
So I reach out to customer support on the same day - a whole 3 days later, I get a generic response, and I quote "We don't submit information to carfax". A blatant lie - see attached picture - they do, and do right away. So I respond, with the attached picture, and get a reply fake apologizing and saying I'll be handed off to their "customer resolution team". (Edit: Their Yelp page does not allow me to post pictures to my review)
It's been 5 days since then, and I've still heard absolutely nothing. The mechanics get a 5. The concept and convenience get a 5. Beyond the mechanic, the customer support is awful and useless. They've got time to respond to their positive Yelp reviews and quotes within literally hours, but can't take a few minutes to correct a very severe error that will cost me thousands of dollars.
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