I made an appointment last Friday for 2:00. I wasn't seen until 2:45... Normal that isn't a deal breaker for me but I had to be at work at 3:30 and I thought and hour and a half was plenty of times for plain gel nails... Being late to work isn't a huge deal for me, I have a pretty flexible job... But I'm six days into my manicure and every single nail is peeling off at the edges... My nails look like they're 3 weeks old when in fact they aren't even a week old. The people were really nice but nice people aren't worth a crappy manicure.