Terrible customer service. I am sure they are fine if you want to buy a new AC unit, but trying to get someone out to fix your unit... Good luck! So far I have 4 different answers from them regarding why my unit is not fixed... We have to wait for approval and then see if we can order the part or they order the part from one person and oh we have the parts but our technicians are busy and we will have to see when we can come out...the warranty company says they are waiting on the AC company to give them the report of what the problem is. Meanwhile it is 110 degrees out and 95 to 100 degrees in my house with a new baby. Maybe they should come sleep in my house to see how pissed off they would be... Do yourself a favor.... Go with someone else like Christian Brothers or Parker and son's...