Wow, can you get screwed by a company any more?
1. We reserved a car a couple of weeks ahead of time. My gf is a "Budget-Fast Break" premium member. This means pick up should be super easy.
Nope. Budget F'd that up. One, they wouldn't accept our reservation because we wanted to the rental to be on my credit card and not my gf's. WTF? Hence, we went downstairs to get a car and they sent us back upstairs to WAIT 30 MINUTES IN LINE, because the lady downstairs didn't know how to change the credit card listing.
2. They charged us at a completely different rate than what we reserved.
3. They charged us to completely refill the tank ($~30), when we only drove 67 miles (2 gallons maybe?). Turns out, in talking to them later, there is a $25 PENALTY for driving less than 75 miles.
4. Somehow there was at least a 100% markup on all sorts of various charges. What should have been a $100-150 charge was dropped on us as a surprising $300, right as we needed to get to the airport for our flight out of town. There's no way a $34/day car for 3 days (for a total of $102) should come out to a $300 charge.
5. From the beginning we told them we would use that car for 54 hours. They charged us for 3 complete days usage (ie 72 hours), even though we told them we would return after 53 hours.
6. Their maps did NOT give the address of the return facility. We had a GPS device, but Budget's current return facility is NOT listed and the paperwork they gave me when I rented the car did NOT list the return facility address.
I've never had an experience where a company tried to screw its valued "premium" customers so much.