They need more help to clean up the place.
I went in their off season (Summer) and There was overgrown weeds and customer service was totally lacking. The animals looked ok and HOT! lol though they were making an effort. I think a visit during the winter months would be a lot better.
The employee/volunteer feeding the penguins didn't know what she was doing clearly as she was getting directions from another employee/ volunteer person. The penguins were all excited about feeding time, then when she was feeding them they were very disinterested. It seemed as if they were disinterested in their food more than anything. They attempted to eat what was given and then they spit it out.