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  • I've gone to this Cafe Rio around 40-50 times since August when I moved to this side of town. This trip was by far the worst I've had. I walked in at 9:52 as they closed at 10:00. Understandable that the employees were anxious to leave, but I just wanted my free salad I earned with rewards! I walked in and there were upwards of 25 people sitting around eating and carrying on. Fairly unusual. As I approached the counter, not only could I see the employees unhappiness, but I could hear them complaining about the amount of people in the store. (I'm sure the owner wouldn't complain) Anyhow, a male employee asked me verbatim "what can I do for you?" I'm not going to go into how misjudged this approach is to customer service, so I'll leave it alone. However, when I responded with "yeah can I get a salad to go please" his first response was "well this is all the rice we have left so (he paused for a second as I stared at him) I'll just give you the rest" There was about 2 spoonfuls of rice left. As he goes to scoop he looked up to see more people walk in to order and quickly changed that 2 spoonfuls to a half scoop. Sweet dude. Then, he passed it along to a young woman employee who while she was making the salad was speaking in Spanish to another girl employee complaining about the people still in restaurant. (Hehe, I happen to speak Spanish, what are the odds right?) In the end, I will say if you go here I guess don't go after 9:30 because apparently you'll get upset employees who of course didn't sign up for the 2-10 shift or you'll get half a scoop of rice from a male employee who clearly isn't in it for repeat business. Also, she forgot the lime. And if you have had the salad you know that the lime is a delightful touch that really makes the salad a "salad."
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