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| - Ever since our first visit we had been longing for a second try. Finally got to go to Vegas for vacation again and we reserved for Mesa right the way.
Their food is great as usual. I couldn't resist ordering the ribeye again medium rare, and it's terrific as ever. Very nice crust on the outside, juicy meat on the inside. And the sauce pairs so well with it. My wife ordered the salmon this time, very moist and juicy, she loved it too. For appetizer we ordered the shrimp tamale and duck pancake. But was done very well and very tasty. Mesa Grill food are always on the strong side, but you never feel food being too overpowering and I could definitely have more.
However, food aside, I have to say we were not as impressed about their staff services this time around. On our first visit it was fabulous. This time our server was very nice but not top notch by my book.
The staff at the front though really left us some bad taste. First of all, when we made reservation, my wife clearly said 7 people, 4 adults and 3 kids. When we arrived and checked, they said no only 6 people. Fine, things happen and I consider that innocent mistake. But the staff didn't show any "concern" or "eagerness" to help fix the problem.
Ending up my wife stood there for a few seconds and asked "so is this going to be OK?" The male and female staff stood there, looked at each other, talked a bit, and said "yeah it's fine". My wife then said "OK, thanks. We will be waiting outside because of the kids". Both staff did NOT even acknowledged her, not even looked at her once.
Seriously? To me it's very basic customer service to at least acknowledge your customers. I don't even we were even asking for the unreasonable. Mesa is not the most expensive restaurant out there but still on the high side, so I personally expect better services overall.
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