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About: http://data.yelp.com/Review/id/JwbpGcweppE2g-J-5AEsng Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-02-02 00:00:00 (xsd:dateTime)
itemReviewed	Olive Garden Italian Restaurant
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	let me start off with the service was amazing and our servers and waiters provided us the best customer service i have experience in a long time but I have a huge issue with this Olive Garden a friend and I decided to do lunch on a Friday afternoon and we went into this location at 12 o'clock exactly and it looked like it was really busy from the outside but we got seated right away the server and hostess were very polite got us our drinks right away and then our waitress came she was super friendly and helpful by showing us all the specials we decided on a appetizers fairly quickly because I had to be to work right after lunch. as soon as we got the chance and knew what we wanted we both ordered Alfredo mine was seafood and my friends was grilled chicken we ordered the risotto bites for an appetizer they were a cheesy risotto ball and it was dipped in batter and deep fried with a homemade crushed tomatoe sauce and shredded cheese on top one of our favorite things about Olive Garden is the endless soup salad and breadsticks and let me tell you what she kept it coming she kept offering us the freshly shredded cheese which is absolutely delicious and when I'm ready she brought us the amazing Alfredo even throughout the meal she refilled are breadsticks we both had the spicy potato and sausage soup which is amazing as always very creamy very hearty and it even has kale in it my friends chicken alfredo was amazing a chicken with freshly grilled it was not dry it was very moist and juicy and handles were home made my seafood Alfredo the sea food was cooked perfectly it was nice and tender the alfredo sauce very creamy and buttery and rich and it was just full of flavors I could soak up with the breadsticks she boxed up my leftovers and our leftover bread sticks and even gave us cups to go for drinks when we had it out so like I said the service was amazing the food was amazing the locations great the big issue that I have is when our bill came I paid with my credit card. our bill was under $40 and I gave her a7 dollar tip (in cash) well later on I noticed that not only do we have our lunch tab on my bank account I also had a almost $50 charge from Olive Garden that was subtracted from my account so I was missing 90 dollars out of my account for a 30 and some change meal! so I gave it 24 hours it was not back in my account so as soon as I got off work I called it down to the location from the number provided to me on my receipt when I call the manager on duty was Jake up Jacob did take a good look into the situation explain to me everything that happened and when I questioned why my card was ran twice he continued to dig deeper into the situation I was not letting him play it off as a server error because she was amazing then I made him dig until he came to realize that my card was swiped for my table and somebody else's table! when I notified him that the extra charge on my account cause me to go over draft he then started to become apologetic. I have been in the restaurant industry and management for the restaurant industry for the past 5 years and this is something manager to manager that Jacob needs to learn apologizing to your blue in the face does nothing for customers you need to compensate them for the inconvenience that you caused them and expecially in this situation with the extreme inconvenience I didn't get offered a coupon for next time or a lunch on Olive Garden all I got was a we reverse the charge right away it should hit your account on Monday hopefully your bank will return the overdraft fee and I'm sorry I'm sorry I'm sorry it's like he did not even care if I was going to ever return to his location or not I really do love Olive Garden and I love the convenience of the location its right next to my job it's really close to my home and it sucks that I don't want to go back because of the way I was treated because of an Issue they inconvenience me with. might go back to another location but I will probably never go back to this one
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Susan

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