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| - For the Doctors, their knowledge and ability to assist me, I give them a 5/5. For the scheduling people...1/5. The first time I went to the Gilbert office. As I said before, she was wonderful, explaining what was going on with my ears, treatment and how long to expect healing. One of the meds would've been $267 insurance so she Fsve me a far less expensive alternative.
For my follow up visit, I showed up a few minutes early, only to find out my appointment was in Chandler! What, I didn't even know there WAS an office in Chandler. After some mild scolding (which irritated me since they had not informed me I was to go elsewhere), they were able to accommodate me in the Chandler office.
At that office I was scolded by the receptionist, made to wait until the Dr (who was lovely and apologetic) was free. She reissued some prescriptions and wanted me a k in a month.
This time, knowing there were 2 offices, I ensured I said I wanted to be in Gilbert. They called to confirm my appt the day before, where I confirmed it was in Gilbert. To my surprise, I was scheduled an hour away in Casa Grande!! What the heck?! They rescheduled me with a different doctor in Gilbert.
This time it was a different Dr. who was equally lovely, knowledgeable and helpful. She looked at my chart and thought it was the wrong chart because there was no way I could be the age of the person on the chart...it was the right chart but I obviously think she's awesome
Long story short, my ear issues had been corrected.
Bottom line - great care, horrible back office staff. Heck and recheck your appointment location!
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