These guys rock.
I traded in my street bike to buy the boyfriend a bike since he didn't have one at all. I came in and dropped the bike off and the guy there that day told me he would have his boss get in touch with me about the trade in amount. I explained my surprise for the boyfriend and he took notes and the next day the boss called me with the amount which is exactly what I was expecting.
On Saturday, we drove on down, boyfriend still didn't know and we were greeted by Dan. Really awesome guy. He was super helpful and made the process easy. He actually steered us towards a better bike that was the same price as one of the others we were looking at and gave us the reasons why. He them explained how the business works and the paperwork that goes along with it and why it takes a while (ultimately its off of a pawnbrokers license so they have to track the bikes and exchanges differently). This was all cool and fine with us but Dan felt the need to apologize which he totally didn't need to. Business is business!
Dan really made the experience awesome for us and was really personable so I was happy we got to work with him.
If we ever need a bike again, I will totally come back to these guys. I think its such a good deal and they really strive to be fair with their pricing.