Update:
This is my husband's report:
"I was not happy about what I had been charged for the job. I paid for the job, but I grumbled about it. Nancy the owner called. She was apologetic, sincere and very polite. She went above and beyond what I would expect to make things right. After speaking to her it is obvious that she takes customer satisfaction seriously. I am more than satisfied, I am delighted. Thank you Nancy."
My earlier comment:
The work was fine- we had an issue with the price, The owner is working with my husband to make it right. I will update the review once I find out how it goes.
The owner's effort is much appreciated.