Vladimir lived up to his reputation! I called him on Wednesday evening near 7pm and left a message, thinking it would be the next day that I would get a return call. In less than 5 minutes, Vladimir called me back and told me he'd be at my house between 8am-10am the next day. That morning at 9am, the doorbell rang! He had my GE Monogram refrigerator fixed in less than an hour. Really nice guy, too. I would recommend him to anyone and I'll definitely use his services again!