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| - The only thing good about this place was the flavor of the food. The service, however, was H-O-R-R-I-B-L-E !
First, we had a reservation and were seated inside WITH NO ONE TO WAIT ON US. 2) When someone finally came 30 mins after we were seated we were told "I didn't see you". 3) After being asked for our drink order we were then pressured for our food order. 4) even though only 2 of us ordered drinks it took over 10 minutes to receive a glass of wine and a cappuccino! By this point, we were being serviced by 3 separate people.
Now the food starts arriving. We got our appetizer...GREAT Flavor . Then the main course. Again, wonderful flavor. However, one in our party mistakingly ordered the wrong dish as he doesn't eat ham and didn't realize the the dish he ordered had ham in it. He was so afraid to say something to Maria, who we thought was the manager, due to fear of waiting even longer to eat that he kept his mouth shut and tried to pick out all the meat. After 20 minutes I had to get up and pull Maria aside and ask her to help him, explaining to her his mistake and his fear of going another 40 mins without his food.
HERE'S WHERE the kitchen almost got an unwelcome visit from me looking for the owner, who Maria claimed was her brother. Instead of graciously apologizing for the level of service and offering to make my party member comfortable, Maria came over to the table and told my friend that she was going to take his meal off the menu and replace it. However, she then went out of her way to explain to him that it was HIS ERROR because the dinner was described as having ham on the menu. She then disappeared into the kitchen and returned a few moments later saying " I talked to the owner, who is my brother, and we are definitely going to remove that item from your bill but please remember the menu clearly said it had ham in it". We thanked her and kept our mouths shut, my friends new meal came out and he began to eat. Then the bill came. Guess what?!?! The old meal was replaced with the new one....not removed. Then, to make life more difficult, when Maria ran my credit card, she proceeded to ask me OUT LOUD IN FRONT OF EVERYONE within ear-shot of our table ," Do you know there is no tip included in your payment"?! At that point I almost ripped Maria a new one. I have never met such a classless individual as that and never have I ever had such a horrible experience in what really should be a wonderful establishment.
The wine was very good, ALL THE FOOD had wonderful flavor but the service.....frankly, this place does not deserve to be open with service like that. You treat patrons with respect, you don't make them wait, you don't ignore them after you seat them and you certainly don't blame them when the food, for WHATEVER REASON is not satisfactory. I felt horrible when I left Maria a $10 tip, not because it was only half of what she normally would have gotten from me but because she didn't deserve any tip and worse, it cost me $4 in fees to change the original $20 bill into Canadian money so that I could have cash for a tip to begin with.
So, you want good food at a decent price that you have to wait HORRIFICALLY long for and put up with terrible wait staff? THIS IS DEFINITELY THE PLACE TO TAKE YOUR DATE, SPOUSE OR FAMILY TONIGHT, it's sure to leave a lasting impression.
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