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  • It's really unfortunate that I'm giving this restaurant a bad review. We've been here a couple of times and our first visit was okay. Our second visit however, was absolutely terrible. We came with a group of friends before a church event. There were eight of us in when one of our group members went in to get a seat, the restaurant told us that they did not have space for us. At the time, the restaurant was completely empty and they continued to turn us away. Eventually, my friend had to beg to be able to eat there, and they allowed it as long as we promised to leave by 8 PM. The staff must have felt frustrated about having to serve us after claiming that they did not have space. The server was extremely rude and inattentive. She rolled her eyes several times and was extremely impatient. Several people in the group had made an order for chicken. While our food was being made, one of the servers came out to tell us that there was no chicken of that type yet and suggested that they replace it with a different kind of chicken. We agreed and that's what they served. However once we got our check, The three of us that had ordered the chicken found that we had been upcharged for the chicken breast. This was completely unacceptable, considering that the change made in the menu was made by the restaurant. And needless to say, the meal was sub-par as it could not be prepared in its original, authentic way. It took more than 30 minutes for us to get our meals. Overall it was such a disheartening and disappointing experience. We were there for the joy of authentic Cuban food and hospitable service, and we did not get either. To be completely honest this experience was enough to deter me from going back. I hope that The staff could be more mindful about the customers' needs.
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