I got lucky and got a good deal on a manager's special couch with a small rip on one of the cushions. It was also marked as the wrong product, but they honored the lower price tag on the couch. I expected them to do that, but I would not have been surprised if that had not which is just the vibe of the place. It is sales guys working on commission, and they definitely want you to finance with them because my guy was visibly disappointed when I said I pay with a credit card.
It has been a few months and I forget my salesman's name, but he was very green and no one had trained him well. He quoted me the wrong delivery fee (it was $50 more than he said) and didn't know that they did not deliver on some days of the week (I think Wed-Thurs). Speaking with his manager at the end, it was clear the manager didn't like the sales guy and was setting him up to fail. That's no way to treat someone!
Overall I'd give my experience 3 stars only because I got lucky on a clearance couch. So maybe check the manager's specials and if you don't like anything run out the door as fast as you can?