Was looking forward to some fun with our two children. Purchased 2 fun passes and had to wait for a bowling lane when at least 8 to 10 of the 30 were empty. Told us it would be a 10 minute wait & it was 20. Kids had a really long wait to go on gravity ropes but they had fun. Finally got a lane and then it wouldn't work after the kids entered their names and took their pics. Called on the intercom and waited 15 minutes. Called again and was told a tech was coming. Had to wait another 5 minutes and told the waiter before it was fixed. The whole time, there were other open lanes that we could have been moved to.
After bowling went to buy a soda and there was no line. Cashier told me it would be a minute and then she took about five to fix the register receipt. No apology or any other communication so I gave up on the soda.
The bright side was the cashier who sold us our passes was friendly & helpful. Experience this time was a bummer and we have had good times before. We will be going to FlipSide or Fat Cats next time though after this poor customer service today.