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  • Customer service went downhill. My engine malfunction light went on, so I called them up. Being the later afternoon, I knew I'd have to leave my car overnight. I called and spoke with someone in the service department who told me to come by and they would take a look at it. I made sure to check what time they closed (6pm). I showed up around 5pm, and stood around in the service lane. Nobody came out. I took my time and cleaned up my car for a while. Then, I ventured into one of the service advisors' offices. Mind you, there were lots of service advisors in their offices, just none of them seemed to care about me. When I finally spoke with someone, they seemed annoyed that I didn't have an appointment. Guys, that's why I called in the first place...oh well, I got my car checked in and emphasized that I wanted an appraisal (I had received a mailer, and a sign in the front told me I could). Long story short, they took an extra day to fix the problem, after realizing they didn't actually have the part in stock that they needed (even though they initially said they did). Also, no appraisal was ever done. When my wife picked up the car, the advisors were very impersonal and just not up to the standard I've been used to. I still trust they are doing a decent job on my car, but as for customer service, they are really lacking. They used to have follow up customer service calls, what happened to those?
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