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  • Several weeks back I received the airbag notice for our Honda. I called and scheduled an appointment and was told it would only take about 45 minutes to do the work. I took the day off work to take the car to Baierl where I was told, they had the passenger side airbag but not the driver side airbag. I was told that they could do the passenger side airbag and bring the car back some other day for the driver side or I could leave and bring the car back some other day to do both sides. I told them this was unacceptable and that I had an appointment, took the day off work and will not bring the car back a second time. I told them I would leave the car but they would have to provide me a loaner, which they did. Well over 3 weeks went by and I did not hear one word from Baierl re: the status of my car. When I called the service department, all I got was a recording to leave a message and my call would be returned as soon as possible. I left two messages over several days, but received no phone call. Finally, Baierl called to tell me that my car was done. Hilariously, on the day I brought the car home, I had a message from Baierl informing me the airbag replacement parts for my car were in and to call and schedule an appointment. I received about 5 such messages over 2 weeks. I bought this car from Monroeville Honda which may be why Baierl chose to mistreat me. I really don't care to receive an apology from Baierl or a "geez thanks for letting us know so we can do better in the future." What I would like from Baierl is for them to try to convince me why I should even consider buying my next Honda from them when they choose to treat potential customers in such manner.
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