I've been to this location several times. Usually I walk in and get my nails done with no problem. Sometimes they are busy and short staffed so they turn you away. Today, I have a wedding to attend nearby so to ensure I was seen, I made an appointment. I arrived to my appointment on time and waited. I told the woman I made an appointment and how long would it be, she said 5-10 minutes. I waited...20 minutes. By that time I was frustrated with the wait and wouldn't have gotten done in time
Usually, when you make an appointment, they honor that time and don't take walk ins. I walked out, and not a word from the staff, no apology, no explanation. I take that as they don't want or need my business
So, I will no longer patronize this business. I will spend my money elsewhere.