I love visiting Primanti Bros every time we come home. It is the homestyle comfort food that I miss when I'm back in NC. We stopped at this location on our way back from a night out to grab a true Pittsburgh style sandwich for dinner.
We ordered waters for our drinks and had to send one back because there was stuff floating in it. Then, we went on to place our sandwich orders and my mom wanted the Angus steak. Our waitress went to log them in and came back to tell us that they were out of the Angus steak. My mom decided on a gyro instead and the waitress went to put that order in. She came back a minute later to tell us they were out of the gyro materials, too. Crazy. My mom wound up just getting a sandwich. (We've been to this location before and they've been out of menu items.)
The food service was quick once all of our orders were in and the sandwiches were actually put together really well. Sometimes, they're falling apart or the fries are everywhere.
I do still love Primantis but will probably just stick with going to another location (like South Side or Station Square) since we've not had great experiences here.