I have been going to Hand & Stone Paradise Valley for more than three years now and never once have I had a bad experience. It shocks me to see anything less than 4 stars from other reviews. Those are clearly anomalies. Jill & John, the owners, are some of the best people on earth, they run a great spa! Everything is always so clean, the staff is totally welcoming and the services are always top notch. There is a great ambience in there as well. Pleasant music, good smells and a relaxed environment. Try it, if you haven't been there; go back if you have!