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| - I would give Lopez zero stars if that was an option. I have never in my life had an experience at a restaurant like this!
We had high hopes when we got there and we were quickly seated outside on their very cute patio. We were excited for half price margaritas and when we ordered, the waitress told us the first few we tried to order are not half price. Only their 3 house margaritas are half price, the other 20+ on the menu are not. Oh well, they were still good. We started with shrimp n grits which was AMAZING. I could eat it every day!
Then out entrees were brought out and it all went downhill. I ordered a special - the soft-shell crab burrito and my boyfriend got the steak fajitas, cooked medium well. His steak was red and bleeding in the middle - obviously not medium well - and CHEWY. When I say chewy, I mean you could not bite through the steak in the fajita wrap. Not only was it a terrible cut of meat, it was laced with fat and not cooked to order.
My burrito was a nightmare! The presentation was beautiful but that was it. They deep fried the crab, with the shell and waste inside of it. So when I bit into the burrito, I also couldn't bite through it because the soft shell was still on it. I opened it up and tried to take the shell off (opening a burrito and eating it with a fork defeats the point of ordering a burrito...) and I found all of the joints and crab waste inside. It looked as if they just put the crab in the fryer and wrapped it up, didn't shell it or clean it. How can you do that in a burrito??? Neither one of us ate our dinner.
We waited well over 20 minutes for our waitress to come back and check on us and we told her out problems. She apologized and then said she would get us something else. We explained that we did not have time as we had to be somewhere else. She then said I wish you would have told me sooner so I could have brought you something else. I explained that we had been waiting for her because she did not check on us once we were brought our entrees. She apologized and said she would get the manager and took our plates away. She came back by herself and said the manager would like to offer us a free dessert. I explained that we do not want dessert because we did not eat dinner and also we do not have time, so she said she would bring the check then (my burrito was $20 and his steak was $19). I informed her that we could not even eat our meals so I was not happy about paying for them. She again said she would get the manager. 5-10 minutes later the manager came out and said I saw your plates, you ate half of it, so you can have a free dessert. We explained that we each had a bite and it was terrible, we did not want or have time for dessert and we did not want to pay for food we could not and did not eat. He then started telling me that soft shell crabs have no shell at all so it's impossible that I had any shell because the crabs "walk out of their shell completely." The waitress took our plates so I could not prove to him their was crab poop and shell in my burrito. He continued to argue with us and made a scene on the patio. We were so embarrassed!! He lectured us about how great their kitchen is and they don't make mistakes and their food is great. He never apologized and in the end he said - I'll just take care of your whole bill - and scurried way.
We often dine at more expensive restaurants and have no problem paying good money for our food, but this was ridiculous. I have never had someone argue with us like that and I am sure he went inside and yelled at the waitress too even though none of this was her fault. Needless to say, we will NEVER go back, and I will actively let everyone we know to also NEVER go there.
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