Very good customer service here.
THey have it figured out, you are walking by on a cold day and see someone with a tray of steaming cups of tea...once you drink one you're of course obligated to go inside, (plus it tasted and smelled great). So I end up not looking for tea at all, and spending a hundred bucks or so on tea and tea paraphanalia....
I've been drinking a lot of tea lately.
Great place, as I said very helpful staff that will guide you to something you like. There's a new one that opened in my neighborhood right on Monkland so will likely shop here more often when I have a hankering for tea.