I went in after a work department lunch to grab 3 coffees including one medium black coffee, one medium americano and one small cappucino with skim milk. The cashier was extremely nice but the barista was terrible. He advised the cashier that she hadn't charged me for one of the coffees. She confirmed she did but he insisted that she had not. So I gave my card back so they could charge me for the third coffee without a problem. Once she charged me again, she looked at the receipt and realized she had indeed charged me already for the coffee. The barista then told her he would take care of reimbursing me. He started taking out change and I told him I had paid by card and should therefore be reimbursed by card. He said "no I can't reimburse you by card". I let it go and took the change.
He then took 20 minutes to make the two specialty coffees even though there was absolutely no one ahead of me. He kept referring back to the receipt where the drinks were written to check what the order was. However, when he was done the first drink he called out was "one small latte". I told him I had actually ordered a CAPPUCINO to which all he said was "well it's the same thing anyway". I found this extremely rude, not to mention that it is absolutely not the same beverage. He also never offered to make the correct drink that I ASKED for. He just told me it was the same drink and pushed it towards me to take it. My boss who had pulled the car around actually came into the restaurant to see if everything was okay because it took about 25 minutes all in all for this whole ordeal. I didn't have time to go back and forth and ask for a Cappucino but this should have been offered as soon as he realized he made a mistake. I didn't ask for a latte, so the correct drink should be made and given to me. Maybe even an apology would have helped. Awful.