I am not one quick to judge or complain... but I'm writing this review in hopes that the service here will improve. The food was tasty I have no complaints in that area. We ordered burgers, a chicken pita and pasta. I'd hope the $4 up charge for chicken would be worth but it was a very small portion. Regardless, it all came out great. Compliments to the chef. However our server Tyler is a little inexperienced and needs more training . We had a group of 6. We sat on the patio and weren't greeted for about 15-20 minutes. It didnt seem too busy inside or outside. It took one of us having to go inside to get a waiter.. We decided to check this place out because their restaurant was listed as a buy one get one entrée on our Elite Restaurant App. We ask Tyler to confirm that this was in fact valid and he said "No it is not". We explained the restaurant is listed and he said okay I'll check for you. Didn't have the greatest attitude about it and returned with our drinks with no answer. We ask again. (Guess he forgot) He then comes back and confirms that we can use it here he said he just never heard about it before.. Well please explain why you would tell a customer NO, right off the bat if you're unsure.
We were glad we were able to use the offer. We didn't just come to be cheap and just order entrées. We ordered alcoholic beverages and an appetizer. The drinks were good but the margaritas were mostly ice, filled all the way up to the top. The appetizer did not come out before our food, they brought it out with all our entrées. Kind of defeats the purpose.. and at that point we didn't want it anymore. I wish everything was good after that but we had to ask for straws 3 times, waited 30 minutes for a 2nd Margarita, and when we received our bill instead of taking the 2nd entrée off he took off a beverage. Goodness.. We felt bad having to keep correcting this kid but it's imperative to pay attention to details when working with paying customers. I'm very disappointed with our first impression. Like I said the food was great, we all enjoyed our meals, but the poor service really stuck out, and left us dissatisfied.