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  • With auto shops unfortunately it's somewhat black and white, which is why I have to give them one star. It's more harsh work and bad service can translate to no transportation, and a lot of wasted, possibly stolen money. I've been to this shop a few times in the past, only got service twice, but I feel I can give an honest review now. The master mechanic is an unfriendly jerk to start with (his fake smiley picture is on the wall), usually you won't have to deal with him so that's not a big deal. Long story short I brought my car in, they diagnosed some stuff, told me there was a large vacuum leak (one problem) and quoted me a high price and it was NOT guaranteed it would fix the problem so I said no thanks for now. I paid for the diagnostic (have to pay if you don't get the work done, that's fair) so when I asked where is the leak, can you show me, the guy said the mechanic wasn't in that diagnosed it. I said, "He's the only one that knows, he only keeps the information in his memory? He doesn't, I don't know, write it down, put it in the computer, something??" So when I told the guy (he works at the desk) I paid for the diagnostic, I want my money back if you can't show me the part that is leaking, that is what I paid for to know that, he suddenly said he remembered himself (he is not the mechanic by the way). Opened my hood and he seem to randomly point at a tube (of course one that would be hard to fix myself), and I asked specifically where on this tube was it leaking (is it leaking in the middle, at one of the ends, where?), he didn't know. I gave up asking and realized I paid for a diagnostic and I did NOT get a diagnostic, not worth fighting. I'll never go back there, I won't let any of my friends go back there and I will heavily warn anyone about this place as well, I wasted my money and Auto Tech on Sahara has officially crossed over to the very "shady" dark side.
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