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| - let me start out by saying, if you want to be disrepected after you fork over $10,600 to have 850 sqft of travertine and pavers installed...then call these clowns.
Initially I was very excited to do work with them, I saw their work at a model home, went to their website, liked what I saw immediately decided I wanted to work with them. I met with Brian who is the sleeziest sales guy ever BUT i was so blinded my by desire to turn my backyard into a liveable place i decided to push those thoughts aside. BAD MOVE. Note to self: follow your first instincts.
They came to the house with the digital drawing of our design, they make you initial in a million places on the drawing stating that you agree to what's going to be done. Which is no problem. During the process Brian admitted to us that his drawing was not exactly to spec and that the walk way leading from our RV gate to our back yard would be done correctly even though on the drawing it looked like was right up along side of the house. So we said sure, as long as you know we want to be able to walk in a relatively straight line from the RV gate to the backyard we're good. Well, that was the second mistake...
The laborers came out, did the installation and as they were laying the pavers we noticed that the pavers were laid right up against the side of the house. So you would have to walk through the RV gate make a sharp right and then walk with your shoulder grazing up against the side of the home to get to the back yard when there's about 5 feet of dirt to your left. Made no effing sense.
So we told the laborers to stop and we called the foreman to tell him that they were not laying the pavers correctly and could they please let them know that the drawing is not to spec so they would need to move the pavers over 2 feet so that the walkway was centered with the RV gate. The foreman has Brian call us and when he calls, I answer my husband's phone and start explaining to him what the issue was. Told him everything else looked wonderful but they just need to move the pavers over slightly. And he says... I called to talk to your husband. (Jaw drop--- excuse me)
He then began to tell me that we signed the contract and the drawings approving the design the way it was and that if I wanted to not scrap my shoulder against the side of my house I would have to pay a change order fee to get the walkway moved over 2 feet. I told him that he admitted that the drawing was not to spec and we physically showed him exactly how we wanted it to look and anyone with half a rat brain would know you don't want a walkway right up on the side of your home. At which point being the intelligent person that he is, he proceeded to tell me that he knew I was the "type" of person that would do something like this, and he "knew i would find something wrong with the work." And that if he took this issue to the contractors board they would side with him. (Sigh) I had to threaten to withhold the final payment and take him to court if he refused to move the walkway over. Then he proceeded to come over to the house the next day and ask my husband if he thinks blooming desert should have to eat the cost of moving the walkway. I really almost lost it.
Our Experience with Brian and Blooming Desert was ABSOLUTELY HORRIBLE. I've never been treated that way by someone I handed a $10k+ check to in my life. He has NO idea what customer service is and he treats you like you're asking for a hand out.
Long story short, YOU'VE BEEN WARNED. These guys, ESPECIALLY that Brian character are not honest business people... sheisters IMO. If you want to feel like you're begging them to work in your yard, on your their day off, for free be my guest but if you want a high quality professional experience stay very very very far away from these guys.
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