The customer service at Mozaik is amazing. Less than 5 minutes after I posted my last review, the owner Robert called me to apologize about my experience. After my previous massage, there was a misunderstanding and he didn't know that I didn't really enjoy my massage. He told me that my feedback was really important and made it right in a way that definitely makes me believe that this business really cares about their returning customers and makes sure you have a great experience. I am really excited to go back to Mozaik next time I feel a little tight. My recommendation is to be open with Robert about how your massage went. If anything went wrong, let him know!