I've been to MANY Paneras - as I'm sure most people have. I have been to this one a few times. But today I am writing about a specific experience.
I placed an order yesterday over the phone for Panera Catering - a few dozen bagels, pastries, etc. I spoke with Jayla (I could have spelled her name wrong) on the phone to place the order. Jayla - was phenomenal. She worked the order out to even save us a couple bucks! (every penny counts!) We worked it out that I would pick it up at 7:30am.
This morning - I went in to pick it up at 7:30a. The catering coordinator came, I paid, and then she was great enough to help me carry the order to my car. I made sure to tell her how much I appreciated Jayla.
I will go back to this panera - for personal and catering items. I was in and out in under 5 minutes. I know there will be times the wait will be longer - but that's ok. Thank you for making my residents happy!