The staff are friendly and attentive, the place is clean and shiny, and the drinks are bottomless.
Unfortunately that's about the extent of my praise for Hero Certified Burgers. This visit was my first experience with the chain, and I had high hopes given how loudly they praise their beef and ethically sourced ingredients. I was expecting, well... I can't exactly say what I was expecting, but it wasn't a burger that looked like it had been pressed out by an industrial machine then flash frozen.
The burger itself was nothing to write home about, it didn't have much in the way of flavor, and the extra add ons (I had mine with swiss cheese and mushrooms) weren't quite worth what they wanted for them ($1.39 and $.99 respectively).
The fries were mushy and wet with an odd aftertaste, they too tasted like they had been frozen.
All in all it was a meal I wouldn't have minding paying $6-7, not the nearly $13 that it came out to. If you're looking for something new to try I'd try something else, and if you're just looking for a nice comfort burger you're better off with a generic chain. The quality will be about the same and the price will be far lower.