Came to this location to order a strawberry cheesecake ice cream cake. Ordered it at 3:01. Alexis originally told me it could be ready at 5. Right before leaving the store, she said her manager asked if I could pick up at 7 instead "to make sure it would be done on time". I walked into the store at 7:00. I told the front guy I was here to pick up a cake and showed him my receipt. About 2 mins later, I saw him say no cake to someone else. At 7:12, I asked what the hold up was as I was there to simply pick up a cake and no one had thought to acknowledge me again. At 7:14, the "manager" (young kid), cake out and said the cake was not made and he was making it now and it would take an additional 10mins. I continued to wait. About 10mins later the "manager" came out and asked if I could just purchase an already made cake because he didn't know how to make an ice cream cake. I refused because there was no "already made strawberry cheesecake cake" and because I had already waited almost 30mins for a cake that I was told was being made! He proceeded to tell me that the cake was "made" but he couldn't decorate it! I demanded a discount and the non-decorated strawberry cheesecake cake. He gave me a discount at the register and went back to the back again. Another 13mins went by so I asked another employee to ask him what the hold up was since he said the cake was already made. After waiting a total of 45mins, I finally received a melting ice cream cake. The manager attempted to "decorate" the cake and didn't do a bad job but the fact that they had 4hrs to make my cake and did not start making it until I walked in and didn't care to acknowledge me because they knew they screwed up was very unprofessional and demonstrated poor service on their part. I'm glad I didn't order this cake for a party! I will NEVER come to this immature, kid ran location again!!!!!