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  • We come here often but won't be doing so again. When things go well it is fine but a negative experience and ZERO customer service-is not ok. Movie went ok outside of the waiter sitting on the end of my recliner and dropping me to the floor. My husband paid and we left. Tab was $24.18 for a burger and tea. Burger special was $10. On the way home-hubby says I think we may have been overcharged. I called on my cell on the way home to talk with someone about it and was told we would need to drive back to have someone review our charges-"it's policy!" We live in Peoria so I asked to have a Mgr call me back. No call several days later, called and asked for GM, waited on hold 5 min and was told Azra would call me back. That was May 28th-still waiting. In this day/age and people working hard for their money-lack of decent service and responding to concerns is a huge issue. It costs nothing to listen and hear feedback, lack of will cost plenty.
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