Had a lovely experience at this hotel, primarily because I feel like we were treated like people and not just customers. We were given some accommodations above and beyond what most other hotels have been willing to provide. These accommodations had to do with peculiarities around our uncertain schedule (eg. changing reservations on short notice). Bed was extremely comfortable, room was spacious and clean, breakfast was great, and the location of the hotel is fantastic. We'll be staying here again the next time we're in Montreal.