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  • I called Chanel at Wynn 10/26/11 in the afternoon and asked if I could exchange an item I bought at chanel.com. The sales rep said it would be fine as long as I have a receipt. Awesome. So, I left right away and drove from the north side of town, which is quite a distance, to exchange the product. When I gave the brunette in charge of make-up my powder and receipt, she went to the back to speak with the manager and came back and told me she could not exchange my product and I would have to ship it back. I got frustrated, of course, because I was just told it would be fine and I just drove a long distance, WHICH I explained to her, and this is what she said, "I apologize but it is what it is..." . She didn't even care and did not even try to pull some strings for me, considering the situation. I left very angry. Since I was in the area I called Chanel at Belagio and asked if they would do it. Guess what? They did it. Shows the character of the girl in charge of make-up at Chanel at Wynn. She knew I was misinformed and I I took a long drive to get there and she didn't even care. That is just messed up.
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