If I could give them zero stars I would. A ice maker was purchased from them in August for $2200. It was installed August 28th and after it was installed a strange bell like sound was coming from the unit every time the ice dropped. I contacted Best Home Appliances the next day and they had the person who installed the unit come back out to check the unit. Of course he found nothing wrong after reaching out several times I was told by our sales guy Randy that this was a "normal" sound that the machine is making. He did provide numbers for warranty repair men in the area as well as product info. Unimpressed with what he told me I recorded the sound coming from the machine and sent it directly to him and of course no response. I did reach out to the repair men who were able to resolve our issue and fix the machine we purchased from Best Home Appliance. My biggest issue is that there is no reason that a machine should have had to be repaired the same day it was installed. The machine had an issue and should have been replaced with a new unit. Im disgusted with how we have been treated. I would never recommend this company to anyone. Unless you would like to give them a few thousand dollars for appliances that need repairs upon installation.