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  • I didn't have any complaints when I was regularly coming here to tan, membership prices aren't bad and I always showed up before the line ever got crazy long. Once my work schedule got busy I had to pause my membership, pay $7-8 a month which builds up credit for when you come back I guess. The only thing that sucks about pausing or canceling is you have to physically come to the store. I was pretty annoyed but you gotta do what you gotta do. Well last weekend I decided to cancel my membership (no real reason except to save a few bucks and didn't need to tan).. so I walk into the store and requested to cancel. Wasn't given any grief, but here's what I don't like: I asked how much credit I had built up ($30). So I ask how many sessions I can do. The girl didn't understand what I meant, so I asked how much is each session so I can use my $30 credit. She said that once I cancel, I can't tan anymore and the credit is gone. I'm sure it's in the contract somewhere, but after I told her I'm not letting $30 go to waste, she said the only way is to buy something from the store.... so I ask for lotion. After her showing me 2 different lotions I say ok to one and ask how much it is.. $36. At this point I'm already annoyed at this whole situation and there's a line behind me so I just say ok. I hand her a $20 bill, which she said she was expecting a card.. and before even opening the register she says "let me check if I have change in my wallet".. so I ask if she wants me to pay with my card and she asked if I could. I complied and then got the hell out of there. Long story short, if you're cancelling, use up whatever credit you have before you decide to cancel because not being able to use your credit on a tanning session is dumb. I don't need a $36 bottle of tanning lotion. Pros: the salon is clean, the ladies at the front are friendly.
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