We really expected a better experience. First, we thought we would be more out in the raw desert. We basically launched from an empty lot in between two neighborhoods and landed near a highway.
We watched some other balloon companies go up and down which looked fun and interesting. We asked our captain and he said we would come down at some point and we did... when we landed.
The crew guys were nice and fun, but our captain was kind of like a salty sea captain. He yelled a lot at the crew on takeoff and more on landing.
At the end we had a champaign toast, but the crew parked trucks directly between us and the sunset. The toast was ok, but it seemed like the glasses they handed out were souvenirs. It was kind of a pleasant surprise to get some neat little glasses. But no, we were told to hand them in, or pay $10. I don't really need a logo champaign glass, but it really made the moment seem cheesy at that point.
I'm not trying to be nit picky, I'm trying to illustrate what happened with the experience that made it less than good.
Probably depends on what day you go, looks like others had good experiences. But for me, I would not recommend this company.