Overall, the cleanliness of the hotel was good. We started off as a bit of a challenge upon check-in. Customer service needs a lot of work. The conflict resolution of the property manager would be equivalent of a motel 6. I expected more from this level of property. This Embassy property could learn a great deal by reading and implementing the Hiltons Value, Vision and Mission statements.
HOSPITALITY - We're passionate about delivering exceptional guest experiences. Nothing exceptional here, but an exceptionally meh experience.
OWNERSHIP - We're the owners of our actions and decisions. And as far as ownership... it was pass the buck and blame 'corporate'. It's our corporate policy...
I don't blame the employees. They are the boots on the ground... My recommendation is to empower your employees to make good decisions that are in the best interest of your company and corporate brand. And the WiFi is horrible. If you are a business traveler, you'd better have a good hotspot...