I've been going to Salon Estique for about four years now. I don't go as often as I'd like, mostly because my hair grows really slowly, but each time I do go I always get a fantastic cut & style. Katrina has been my stylist since my first visit, and she is wonderful. She is professional and very attentive and conscientious of my hair-cutting needs.
The people that work at Salon Estique are also very professional and customer-oriented. My first visit there, the appointment before mine ran late, and I had to wait about 1/2 hour more past my appointment time. To make it up to me, they gave me a certificate for a free massage! They also have a referral program where they give you $20 gift certificates to give to friends, and for each referral, you get a gift from the salon the next time you come in. Now that is what I call great customer service.
It is unfortunate that the other person who reviewed Salon Estique had a bad experience with the salon. I'd say definitely give them another try, and next time ask for Katrina!