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  • WORST LIVING EXPERIENCE IN 10 YEARS I moved away from home for school when I was 18 years old. For the past 10 years I have lived in dorms, apartments, condominiums and I have rented a house. I have had the worst experiences as a tenant living in this Camden Copper Square Complex.bI moved into this complex to attend school at ASU Downtown Campus in June 2015. The first issue I experience involved the upstairs residents causing a great deal of noise every day and night. I personally knew the tenant and spoke to them regarding this issue. They were very kind and did their best to resolve it. Regardless of their efforts, the poor structure of this complex could continued to cause noise problems. A second issue came about when I had two packages delivered to my apartment. I did not receive these packages. I attempted to find where my packages were delivered. I contacted the sender and the postal service. The sender offered me proof of postage purchase as well as a tracking record. The postal service showed me their records of the packages being delivered to the apartment complex. The apartment complex offered me nothing but the following statement: "Sorry, we are not responsible for mail or packages." I still have not received the packages and I lost a large amount of money because of this. A few months after moving in to Camden, a very strong storm hit downtown Phoenix. I had electronic devices near my window and water began pouring into the apartment. We contacted maintenance and they stated "Well the wind must have blown the rain in just the right angle to allow for rain water to leak through the window." I found this ridiculous and fixed the situation myself by applying tape to the window. A few weeks later I received a letter stating there were structural faults that we're going to be fixed. About 3 months passed before they fixed the issue. However, during this time the complex hired a company to fix the stucco on the outside of our apartment. For the next three days there was furious pounding beginning early in the morning. The pounding was so forceful it knocked off items hanging from the wall. I took video of this video and attempted to email it to management. My email was returned "undeliverable" on several occasions. I called the General Manager who offered no resolve to the situation. He sent the maintenance supervisor to speak with me. The maintenance supervisor said there was nothing they could do since it was a problem that had to be fixed. The maintenance supervisor told me he would tell the men to "Hurry up." He seemed annoyed with my complaint and my frustration. I called the General Manager back after I spoke to the maintenance supervisor however the pounding on my wall was so loud I could not hear him. I told him I could not hear him because of the pounding and I ended the phone call. I did not receive a call back. As a customer service provider I feel it is necessary for a company to try and better a difficult situation for its clients. Camden Copper Square did no such thing. They did not offer any resolutions other than to wait it out. Other complexes in which I have lived have offered discounted rent and have even offered to pay for a hotel while construction was taking place. This complex offered nothing. I have found this to be one of the most expensive complexes in the Phoenix area. Yet, they are the most inconvenient and inconsiderate complex I have ever experienced.
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