Today like many of my past appointments at Ironwood Urology was a disappointment. My appointment was for 2:30 and I arrived at 2:15. My wife and I were not seen until 3:27. It took Dr. Avila about an hour before he came in and there was no apology. He said it took so long because there was an emergency with another patient...however I could hear him in another room having what seemed like a normal conversation you would have with a friend. Pathetic to wait an hour to be seen and on top of that we always waited over 40 minutes before Dr. Avila would come in in past appointments. He was unpersonable and even the heavy set lady at the front with braces was absolutely rude. When I mentioned her lack of dignity and kindness to another employee I was told that she normally was not at the front greeting patients. Very rude and disgusted by this interaction. I expressed my distaste for Dr. Avila while briefly meeting with him. I then walked out because of the lack of dignity and respect. This is by far the worst doctor I have ever encountered. I would highly recommend going somewhere else! Avoid Ironwood Urology. There are better places that will treat you with dignity and respect.