My husband and I had a gift cert for the Lynette Sciulli Salon in Westlake for massages that we've had for a year so decided to use today since I wanted to relax before I go back to work tomorrow. I was at 11am and he was at 2pm since they can't do them together because there's only 1 room. I went there for my apt 10 min early so I could fill out paperwork (which I never got) and nobody was in there to greet me for 10 minutes. Finally someone greeted me and I then went to the bathroom which had a dirty sink and dirty towels on the floor and no clean towels for me to dry my hands. I asked how long and they said he was running 15 minutes behind. Then I waited 30 minutes for the masseuse before I ended up walking out (he still wasn't it when I left). Nobody told me they were running that far behind, I had to ask. Because of the delay if I didn't leave I wouldn't have made it home for my husband to shower and go to his appointment. So basically I drove out to Westlake to sit there for a total of 40 minutes and got nothing done. They did give me some hair product for the hassle (although I don't use the brands they have in there so there wasn't much I would want so I got a little shine spray and hairspray). Needless to say my husband ended up cancelling his appointment too. I would NEVER go back there. I gave them the gift certificates back and told them to keep them because I would never step foot in that place again.