Blacklisted for complaining once. That's how it's done at Gymcats!
On my first day I found that what I was told by the front desk was not the case. I complained. I believe it was civil and respectful, but made my surprise clear.
I was upset that the kids had no supervision and were deciding for themselves if they were going to do the drills as they ran through the circuits. In one case the trainer was not in sight of the students for an extended period of time. Another trainer made painting a poster that would be used in Gymcats advertisement part of the circuit and then down much of her time outside of the building arranging the pieces of the painting.
So, I complained. Once.
I was taken out to the floor and "talked to" in sight of over 30 parents. ...embarrassing.
Then I was told that each of my complaints was "wrong" despite the fact that it was happening right in front of us and I was pointing at it.
The front desk/sales person refused to acknowledge that what I was told the day before was not happening. Or, that ANY concern I had was even valid. I was told repeatedly that I was wrong and that the kids were "having fun and that's what matters".
For that price, I believe they should have had fun AND been learning.
End result of complaining once: owner would not have a conversation with me and I when I registered for another class I was told that I was no longer welcome there. BLACKLISTED! I didn't even know they did that.
Do not complain to them. Only talk to them if you want to tell them how very, very wonderful they are. They have deep egos and shallow business ethics.