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| - I have never been treated so poorly by an establishment in my entire life. I am not an account holder at this bank, and after today will absolutely never even consider being one. I went in to make a deposit to another person's account, and not having an account myself, I was forced to use some strange ATM in the lobby that had someone in Delaware on a screen trying to assist me. I put my large sum of money into the deposit slot, as directed, and after several seconds, one bill popped back out. A person in the bank came over and had a private conversation on a phone attachment with the person in Delaware and several minutes later she told me to go deposit the money that had come back out of the machine with the teller, who was an actual live person. This was about 25 minutes after I arrived at the bank to make a 5 minute transaction. I went in search of the lady who sent me to the teller and ended up spending an additional 45 minutes in an office while she punched numbers into a phone (apparently she doesn't rate talking to a live person either). Turns out the person who has the account I was attempting to make the deposit into has to file a dispute with the bank to find out where the money is. They flatly refused to give me any sort of receipt or acknowledgement that my cash was in their broken machine. I was sent on my way with a post-it note with the transaction number hand-written on it, the knowledge that the account holder is now burdened with filing a dispute, and an apology. I put over $1000 in their machine and left the building OVER AN HOUR LATER with NO RECEIPT and NO MONEY.
To sum up, if you don't bank here, they won't do you the courtesy of speaking with you unless something goes wrong with their machines. A malfunction that is their fault WILL become your responsibility and your problem in that they will require YOU to dispute their practices, and you WILL leave the building WITHOUT A SHRED OF PROOF THAT YOU GAVE THEM ANY MONEY.
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