For someone who stresses customer service, this was not the greatest place for me. It's unfortunate that I was so satisfied before but so disappointed now..
Walked in and was not greeted. There were two ladies at the reception when I walked in. One was talking to a client and the other didn't even acknowledge me.
The threading process for my eyebrows and upper lip was quick, which is good cause I was short on time. The lady doing it actually scratched her finger against the corner of my eye and didn't apologize when I muttered an "ouch" loud enough for her to hear. Oh, and the corner of my lip was bleeding due to the threading by the end of it. She definitely HAD to have seen the drop of blood on the corner of my lip. No apologies for that one either. Seemed like she was bored of her job. She had some heavy and loud sighs...
I've had much better previous experiences from this location on some weekends, but I think it depends in how lucky you are on the day that you go. Depends on who you get I suppose. Not planning on going back. At least not on a Tuesday, that's for sure..
Just poor customer service. Didn't feel that I was cared for.