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| - Eh, my experience was a 3, my lunch partner's was a 2. Let me start by saying, if you're eating in - don't order anything with a soup as a side... everyone gets a complimentary cup of soup, and you end up with a bag of chips/pretzels with your half sandwich/etc.
I ordered one of the club sandwiches, no mayo. I received the club with mayo, without tomato. Actually a ridiculous amount of mayo. My lunch partner ordered a half sandwich with soup. Not only was that pointless (for a moment we were expecting a possible double soup - especially since it was super tasty that day - um, stuffing croutons??) But then the sandwich was served cut all sorts of wrong. There were actually crust pieces on both sides of the sandwich (frankly I'm not even sure how this happened, but imagine a standard half of a sandwich and your top piece of bread has the standard two-sided crust and then a cut edge side, but then underneath there was a two-sided crustless piece with a long crusted edge... yeah, so no soft crustless first bite). Both of our sandwiches had a large percentage of the sliced meat bundled in the middle, so the edge pieces were really just mayo and bread, but I could overlook that in the future.
I like that they give you a small jug to refill your own drink with, but at the same time I feel like it became an excuse to never check in besides bringing the food and the check. At one point I though about asking for a sliced tomato, since I would have really liked one on my sandwich, but our server couldn't be found. I could tell plenty of people had built great relationships with certain servers, but we (and a few other tables) seemed to be at a loss when it came to any help.
My sandwich was not anything spectacular, and I know I can make the same at the closer to me Laurel Market (barely a price difference and I know it's going to come out exactly how I ordered it) but the idea of surprise daily soups are appealing and the monthly specials sounded good, so I might find myself in BB&M again.
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