I took my two cats, whom I've never before groomed, to be bathed and de-shedded. Carmen was wonderful, and I could tell she was a genuine cat lover when my big boy diva, Mitch, actually let her scratch his chin. He never lets anyone outside the house touch him! Carmen was able to bathe both of my furbabies, but my girl, Mali, wouldn't allow her to try the de-shedding tool yet. I was just happy that Carmen didn't want to stress her out for a few extra bucks. I'm so happy that I'm arranging to board them here for my next trip in a few weeks. My cats smell so good that my dog didn't recognize them when we came home. I'm so relieved that I've found someone who understands cats and can actually bathe them!