I called Just Doors to ask them to replace a window in the front of the house--there was no answer so I left a message describing my situation. Jeff almost immediately called me back: a good start! ;) Unfortunately, he informed me they couldn't help me with my particular situation. I was disappointed because they have such great Yelp reviews. BUT: true to someone with Yelp reviews this consistently great, he didn't leave me high and dry. He still recommended someone who might be able to help me who did work on the type of windows I have. Just because of his willingness to help, his promptness getting back to me, and his professionalism, I would recommend them to anyone!