Drove all the way from East York to check this place out and what a major disappointment. Staff are all uninterested bored teenage girls who act like they hate being there and don't want to hold down a part-time job. I had to almost make a scene just to get the attention of the three girls at the sandwich station. They asked if we wanted the sandwiches heated up which was good but when we got them they were still cold in the middle and not very warm as if the panini press was on the lowest setting. Not good.
We then headed over to the deli area where about 5 or 6 staff members were so busy slicing meat they never once turned around to ask what we wanted. I'm 6'5" so I'm not easy to miss. Plus we were the only ones in the deli area so it's not like they were busy helping other customers. So strange. After a few minutes I just blurted out "can we please get some help over here" they looked startled that an actual customer needed assistance.
I get it, the place is busy but instead of hiring 20 minimum wage high school students who don't give a damn about your business or customer service, why don't you hire less staff who are paid well and who can do a good job and want to be there...someone not in highschool perhaps.
Needless to say we are NEVER going back. We'll stick to the Italian grocery stores and bakeries who provide competent and friendly service. Forno Cultura and Sud Forno are WAY WAY better and closer to real Italian food anyway. Bread to meat ratio in most of the sandwiches is way off. Google all'antico vinaio sandwich shop and you'll see what a REAL Italian sandwich looks like.